Frequently Asked Questions / Policies

All visitors to studio and students participating in classes must wear a mask when entering the building. You have the option to remove your mask once you are in class and positioned at your mat. At any time that you leave your mat, we ask that you wear a mask to protect yourself, other clients, and our staff.

We practice social distancing throughout the studio during classes and while in other areas of the building. During class, participates are spaced at least 6 feet apart. At any time that you leave your mat for any reason, we ask that you wear a mask.

We are here to prove a quality instruction in a clean and safe environment for our beautiful community. To achieve this, we ask that all clients assist us by doing the following: Please dispose of any trash (bottles, cans, paper products) in the designated places in the studio. Please take all belongings with you when you leave the studio. We do not provide storage for items left behind and any items left unclaimed, may be discarded. Please clean-up after yourself by wiping away visible sweat from the areas around your mat at the end of class. Please place shoes in the designated “Shoe Storage” either on the floor or shoe rack. Shoes should never be store in the cubbies located in the yoga room and lobby. Please wash your hands frequently and use the hand sanitizer stations located in the studio as needed.

All students are required to register for classes online through Zen Yoga Studios Mindbody app or our website at www.zennationharbor.com. Online payments are required for all Virtual and In-Studio classes as well as private lessons and special workshops. Space is limited for all classes and early registration is encouraged to ensure that you may participate in class.

Space permitting, we accept a limited number of clients on a drop-in basis. We encourage you to sig-up through the Mindbody app or visit our website at www.zennationalharbor.com. The fee for drop-in is $25 and may be paid by credit-card or in-person at the studio.

Reservations may be cancelled without penalty online up to 2 hours prior to the class start time by signing into your account and cancelling your reservation. All cancellations made less than 2 hours before class will be considered a “late cancel.” A “late cancel” on your account will result in the class being deducted from the package you purchased and a $10 no show fee will be charged to your account. This applies to all Zen Yoga Studio membership packages, daily drop-ins, and Class Pass memberships.

You may cancel your private lesson up to 24 hours before your lesson to receive a full refund. If you do not cancel in time, you will be charged a $10 cancellation fee and the remaining balance of your payment will be issued as a credit to your account. Cancellations must be in writing and sent to contact@zennationalharbor.com. We will not issue a refund for a private lesson not cancelled in accordance with our private lesson cancellation policy.

Acceptable forms of payment for services and products are cash, Visa, Mastercard, American Express and Discover.

The studio will open ten minutes prior to the scheduled class start time. This will allow adequate time to check-in and get organized to prepare for class. The doors of the studio will be locked immediately before class starts. The doors will remain locked while class is in session. For the safely and security of our clients, we do not allow visitors to remain in the lobby while classes are in session.

A yoga mat and towel are required for all classes. We encourage participates to bring their own mat, towel, and props for classes. We offer towel and mats for rent or purchase. Please see our website for pricing details.

We do not offer refunds, transfers, our exchanges on our memberships.

Fleet Street parking garage is located adjacent to the studio. The fee for parking in the garage is $5.00 per 1.5 hours. For a limited time, we will offer parking validation passes in person at the studio for $3.00 per 1.5 hours. Please call the studio to check terms and availability. Street metered parking is also available at the National Harbor. Metered parking fees are in effect 7am-10pm.